Privacy policy

1. Introduction

OLDE YORK ("we," "us," or "our") operates oldeyork.io (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described here.

2. Information We Collect

•      Information you give us: name, email, shipping/billing address, phone number, and payment details (processed securely by our payment provider — we do not store full card numbers).

•      Order and account information: order history, product preferences, and account login details if you create an account.

•      B2B / corporate inquiries: company name, occasion, and quantity range submitted through the Corporate page lead form.

•      Automatically collected information: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.

•      Communications: messages you send us through the Contact page, email, or social media.

3. How We Use Your Information

•      To process and fulfill orders, including custom/personalized items.

•      To respond to customer service inquiries and B2B quote requests.

•      To send order confirmations, shipping updates, and (with your consent) marketing emails and newsletters.

•      To improve the Site, our products, and the shopping experience.

•      To detect and prevent fraud and protect the security of the Site.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your cart, understand how visitors use the Site, and support advertising and analytics. You can control cookies through your browser settings; disabling cookies may affect some Site features.

5. How We Share Information

We do not sell your personal information. We share information only with service providers who help us run the business — payment processors, shipping carriers, email/marketing platforms, and website hosting — and only as needed to provide their services. We may also disclose information if required by law.

6. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including recordkeeping for orders, taxes, and legal compliance.

7. Your Rights & Choices

You can unsubscribe from marketing emails at any time using the link in those emails. Depending on where you live, you may have additional rights to access, correct, or delete your personal information.

8. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

Questions about this policy can be sent to support@oldeyork.io.