Refund policy

1. 30-Day Returns

We accept returns on all items — excluding personalized and monogrammed pieces within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

2. How to Start a Return

•      Email support@oldeyork.io with your order number and the item(s) you'd like to return.

•      We'll send you return instructions and a shipping label or return address.

•      Pack the item securely in its original packaging and send it back within 30 days of delivery.

3. Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

4. Exchanges

Need a different size, color, or style? Let us know when you start your return and we'll help arrange an exchange, subject to availability.

5. Return Shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We'll arrange a full refund or replacement at no cost to you.

7. B2B & Bulk Order Returns

Because corporate and bulk orders are produced to your specifications (branding, packaging, and quantities), return and cancellation terms may not apply. These are confirmed with your sales contact at the time of quote.

8. Contact Us

Questions about a return or refund can be sent to support@oldeyork.io.